Thanks for shopping with Partner in Wine. We can’t wait for you to receive your order!

Christmas Shipping dates:

We know December gets busy so here is everything you need to know to make sure your Partner in Wine gifts arrive in time for Christmas. Please note that while Royal Mail endeavours to delivery your orders by these guaranteed dates, this is not always the case and if in doubt, we'd always recommend shopping early or upgrading to avoid disappointment.

Order by 19 December (Royal Mail Tracked 48)
Place your order by Thursday 19 December for guaranteed Christmas delivery using Royal Mail Tracked 48. After this date Royal Mail delivery for Christmas is not guaranteed.

Order by 23 December (DPD Next Day)
If you miss the Royal Mail deadline you can upgrade to DPD Next Day at checkout for guaranteed Christmas delivery up to 23 December. This is the best option for last minute shoppers who need reliable fast delivery right up to Christmas.

Important Notes
Orders placed after 23 December will be processed as normal but may arrive after Christmas. Dispatch times may be slightly longer during peak periods although we always do our best to get your order out quickly. You will receive full tracking details by email once your parcel has shipped.

Once you have placed your order, we’ll send you a confirmation email to let you know we've received it. If you've not received this please check your junk folder, and mark it as 'safe' or move to inbox to receive further order updates.

Once your item has been shipped, we’ll send you another email to let you know it’s on it’s way.

As a guide, we aim to have your order packed as quickly as we can - usually within 24 hours. 

Orders placed after 12pm (BST) are processed the next working day (does not include weekends) and orders are processed Monday-Friday.

Bank holidays: please note that our fulfilment and customer service is closed during bank holidays. Any orders placed during a bank holiday will be processed the next working day.

United Kingdom

All deliveries within the UK are shipped via Royal Mail. If there is alcohol in your order, this will be shipped via DPD or alternative.

Shipping is calculated at checkout.

Orders are processed Monday-Friday. Any orders placed after 12pm (UK Time) are processed the next working day. Next day delivery orders placed over the weekend will be dispatched on Monday.

If you have a personalised item as part of your order, please note that this is shipped seperately to the rest of your order and will not arrive in the same parcel.

International & European delivery

For orders placed outside the UK, we ship via Parcel Force or cheapest yet quickest alternative. Shipping rates are calculated at checkout and will vary depending on which country your parcel is being shipped to.

 

Please note: Overseas shipments are sometimes subject to delays due to the delivery country’s customs. You are responsible for paying any customs fees, duty and tariffs.

Sometimes international packages can get stuck in customs. Unfortunately this is out of our control and so delivery times may be a little longer than stated. You will however be able to track your package and see delivery updates to keep up to date on when it will be delivered to you.

Not received your order?

For UK customers, orders not received within 10 business days since the order was placed, and for International customers orders not received within 20 business days, please contact us. We cannot do anything before 10 or 20 business days respectively.